Frequently Asked Questions (FAQ)

1. Is The Skin System an online-only store?

Yes! The Skin System is a fully online skincare store. You can shop through our Website, Facebook, Instagram, Shopee, Lazada, and TikTok Shop.

2. Are your products authentic?

Absolutely. We source directly from trusted distributors and brand partners to ensure that all products sold by The Skin System are 100% authentic and genuine.

3. Where do you ship?

We currently ship nationwide within the Philippines.

4. What payment methods do you accept?

We accept the following payment methods:

• Bank Transfer

• GCash

• Maya

• Other supported e-wallets

• Payment methods available through Shopee, Lazada, and TikTok Shop

Payment instructions will be provided upon checkout or order confirmation.

5. How long does order processing take?

Orders are processed within 1 business day after payment confirmation.

6. What is your order cut-off time?

Our daily order cut-off is 10:00 PM (Philippine Time).

Orders placed before 10:00 PM will be processed on the next business day. Orders placed after 10:00 PM will be included in the following processing cycle.

7. When will my order be shipped?

Once your order has been processed, it will be handed over to our courier partner for delivery. You will receive tracking information once your package has been dispatched.

8. How long does delivery take?

Estimated delivery times:

• Metro Manila: 1–3 business days

• Luzon: 2–5 business days

• Visayas & Mindanao: 3–7 business days

Delivery times may vary during holidays, promotions, or due to courier delays.

9. Can I cancel or modify my order?

Orders may only be modified or cancelled before they have been processed and packed. Please contact us immediately if you need assistance.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order and provide:

• Order number

• Photos of the item received

• Photos of the packaging

Our team will review your concern and assist you accordingly.

11. Do you accept returns or exchanges?

For hygiene and safety reasons, we do not accept returns or exchanges for opened or used skincare products. Exceptions may apply for damaged, defective, or incorrectly shipped items.

12. How can I track my order?

Once your order has been shipped, we will send you a tracking number through the contact details provided during checkout.

13. How do I know which products are right for my skin?

Feel free to message us through our Website, Facebook, or Instagram. Our team will gladly help recommend products based on your skin concerns and goals.

14. How can I contact The Skin System?

You can reach us through:

• Website

• Facebook

• Instagram

• Shopee Chat

• Lazada Chat

• TikTok Shop Chat

We aim to respond to inquiries as quickly as possible during business hours.

15. Why shop with The Skin System?

At The Skin System, we carefully curate authentic Korean skincare products that focus on real results, healthy skin barriers, and effective ingredients. We bring trusted brands and hidden gems directly to your skincare routine.