Shipping Policy

Last Updated: June 2026

Thank you for shopping with The Skin System. We are committed to delivering your skincare essentials safely and efficiently. Please review our Shipping Policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak periods, promotional campaigns, holidays, or product launches, processing times may be extended. Customers will be notified of any significant delays.

Shipping Coverage

The Skin System currently ships throughout the Philippines.

For international shipping inquiries, please contact our customer support team before placing an order.

Shipping Rates

Shipping fees are calculated at checkout based on:

• Delivery location

• Order weight and dimensions

• Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

Estimated Delivery Times

Delivery times begin after an order has been processed and dispatched.

Metro Manila

• Estimated delivery: 1–3 business days

Luzon (Outside Metro Manila)

• Estimated delivery: 2–5 business days

Visayas

• Estimated delivery: 3–7 business days

Mindanao

• Estimated delivery: 4–10 business days

Please note that delivery estimates are not guaranteed and may vary depending on courier operations and local conditions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing tracking information when available.

Customers are responsible for monitoring their shipment using the provided tracking details.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

The Skin System is not responsible for delays, failed deliveries, or additional shipping charges resulting from:

• Incorrect addresses

• Incomplete addresses

• Incorrect contact information

• Failure to receive deliveries

If an order is returned due to incorrect shipping information, additional shipping fees may apply before reshipment.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occur due to:

• Weather conditions

• Natural disasters

• Public holidays

• High shipping volumes

• Transportation disruptions

• Courier operational issues

• Other events beyond our control

The Skin System is not liable for delays caused by third-party couriers or force majeure events.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

• Order number

• Photos of the packaging

• Photos of the damaged item(s)

If a package is marked as delivered but cannot be located, customers should first contact the courier directly. We will assist in investigating the shipment where possible.

The Skin System is not responsible for packages lost or stolen after confirmed delivery by the courier.

Failed Delivery Attempts

If delivery attempts fail due to customer unavailability or incorrect information, the courier may return the package to us.

Customers may be required to pay additional shipping fees for reshipment.

Order Changes and Cancellations

Orders may only be modified or canceled before they are processed for shipment.

Once an order has been dispatched, we are unable to change the shipping address, modify items, or cancel the order.

Contact Us

For shipping-related questions or assistance, please contact:

The Skin System
1411, Capital House, 9th Avenue, Corner Lane S, Taguig, Metro Manila, Philippines

Email: support@theskinsystemph.com

Website: theskinsystem.ph